PlanSlot Booking, Cancellation & No-Show Framework
Last updated: 17 September 2026
This is a framework for display on the Platform and for incorporation into Supplier-specific booking rules.
1. Booking confirmation
A booking is confirmed when the Platform records the booking and provides confirmation to the Customer, subject to any Supplier-specific conditions.
2. Supplier cancellation
Suppliers should communicate cancellations or material changes promptly. PlanSlot may notify affected Customers through the available communication channels.
3. Customer cancellation
Customers should cancel or reschedule as early as possible. Any deadline or no-show policy is determined by the Supplier and should be displayed clearly before booking.
4. No payment processing
At initial launch, PlanSlot does not collect deposits, cancellation fees or other payments from Customers for Supplier services. Any payment arrangements are directly between Customer and Supplier.
5. Waiting list
Waiting-list participation does not guarantee an appointment. Where a matching slot becomes available, PlanSlot may notify eligible users. Availability is first-confirmed/first-booked unless the Supplier has configured another lawful rule.